TelCare Support Package
Here is information about main product which was in place in 2002.
Overview
This package provides problem resolution over the telephone, for your server(s), desktops and LAN.
Details
In the event of a software problem related to the above, our technical support team will provide you with the following;
* Advice and instructions to rectify the problem.
* Escalation to the manufacturer, if necessary.
* Supply of relevant patches and updates, if necessary.
TelCare Plus
TelCare Plus includes remote problem resolution, usually via PcAnywhere.
In the event of a problem a member of our team will connect to your network to rectify the problem.
Scope
Both packages are available for all Novell and Microsoft operating systems and server applications. Desktop applications are included on a per contract basis.